Shipping policy

SHIPPING POLICY

1. Domestic Shipping (UK):
- If an item is purchased and is in stock, standard shipping typically takes 3-5 business days for delivery within the United Kingdom.
- Customers who opt for express shipping can expect their orders to arrive within 1-2 business days if the delivery address is within the United Kingdom.

2. International Shipping:
- For international shipping, delivery times vary depending on the destination country.
- With standard shipping, packages usually arrive within 7-10 business days after dispatch.
- Customers selecting express shipping can anticipate delivery within 2-3 business days after dispatch.
- Please note that delivery times may vary due to customs processing times and other factors. While we strive to ensure timely delivery, unforeseen circumstances may cause delays or expedited delivery.
- Additionally, tax is not included in our international shipping rates. Any applicable customs duties, taxes, or fees imposed by the recipient's country are the responsibility of the recipient.

3. Pre-Orders:
- For pre-orders, the estimated shipping date for arrival is currently 6-12 weeks. 
- Customers will be notified via email of any updates or changes to the estimated shipping date.

4. General Shipping Information:
- Orders are processed and dispatched within 1-2 business days of payment confirmation, excluding weekends and holidays.
- Once your order has been dispatched, you will receive a shipping confirmation email with tracking information to monitor the progress of your delivery.
- In the event of any unforeseen delays or issues with your shipment, our customer service team is available to assist you. Please contact us for support.

5. Shipping Options:
- Customers have the option to choose between standard shipping and express shipping at checkout.
- Standard shipping offers a cost-effective delivery option, while express shipping provides expedited delivery for urgent orders.

6. Shipping Rates:
- Shipping rates are calculated based on the weight of the package, destination, and selected shipping method.
- Customers can view shipping costs at checkout before completing their purchase.

7. Returns and Exchanges:
- Please refer to our Returns and Exchanges Policy for information regarding the return or exchange of items purchased online.

8. Contact Information:
- For any inquiries regarding shipping or delivery, please contact our customer service team at info@qalansiya.uk